Human-AI Collaboration is the Future
At Web Summit Qatar earlier this month, CEOs from two leading AI companies shared their vision for the future of work. The consensus? AI will augment human roles, not replace them.
Read AI: The Human in the Middle
David Shim, CEO of Read AI (meeting notetaker and intelligence company), explained it with a great analogy:"There's always going to be a human in the middle. The job is going to get easier over time. When we first started driving, we used maps. Now everyone uses Waze or Google Maps — but you're still the human in the middle who can decide what happens."
Shim acknowledged that AI would affect jobs — particularly in advertising agencies — but tech platforms would still need humans to oversee automation.
Lucidya: AI Replaces Tasks, Not Roles
Abdullah Asiri, founder of Lucidya (AI-powered customer support), believes AI will replace tasks but not roles:- Customer support agents take on new responsibilities — like supervising AI and humans
- Some agents shift to relationship-building and business development
- Time saved on routine tasks = more time for high-value work
The Lean Team Revolution
Both companies are proving that AI enables leaner teams:
- Read AI's customer service: Just 5 people serving millions of users
- Sales tool: 00 million in deals approved through AI-powered predictions
- Context capture: 23% more context with each AI update
- Lucidya's goal: "Scale outcomes without scaling headcounts"
What About Hiring?
Asiri noted that companies want to hire AI-native individuals — people who are strong at using AI, not just building it. The skill of building AI agents to help with jobs is becoming highly desirable.
Customer Perception
Both CEOs emphasized that customers care about fast, accurate issue resolution — not whether AI or humans handle it. As Shim put it: "As long as the AI agents are focusing on resolving issues, customers are happy."
Source: https://techcrunch.com/2026/02/19/web-summit-qatar-read-ai-lucidya-notetakers-customer-support/" target="_blank" style="color: #00d084;">TechCrunch
